Legal

Privacy Policy

Effective Date: 2026Last Updated: 2026

This Privacy Policy (“Policy”) explains how VitaJiv, operated by Bioreach Pharma Exports Pvt. Ltd. (“Company”, “we”, “our”, or “us”), collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or otherwise interact with our services.

By using our website or services, you consent to the practices described in this Policy.

Information We Collect

We may collect the following categories of information:

Category	Examples
Identity & Contact	Name, email address, phone number, shipping/billing address
Order Information	Products purchased, order value, order history, payment status
Payment Information	Processed securely by Razorpay — we do not store full card or bank details on our servers
Technical Data	IP address, browser type, device information, pages visited
Communications	Messages you send us via email, contact forms, or WhatsApp

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate order confirmations, shipping updates, and support responses
Verify payments and prevent fraud
Improve our website, products, and customer experience
Send promotional offers or newsletters, where you have opted in
Comply with legal and regulatory obligations

Payment Security

      We never see or store your full card, UPI, or bank details.
      All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. VitaJiv only receives confirmation of payment success or failure, along with a transaction reference ID.
    

Sharing of Information

We do not sell your personal information. We may share information with:

Payment gateways (Razorpay) to process transactions
Logistics partners (Shiprocket and other courier providers) to fulfil and deliver orders
Marketplaces (such as Amazon) where you have purchased through that channel
Service providers who help us operate our website, email, or customer support
Law enforcement or regulatory authorities, where required by law

Cookies & Tracking

Our website may use cookies and similar technologies to:

Remember items in your cart and preferences
Understand how visitors use our website
Improve site performance and personalize content

You can disable cookies through your browser settings; however, some features of the website may not function properly as a result.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, including order history, accounting, and legal compliance requirements, after which it is securely deleted or anonymized.

Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal retention requirements
Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their respective privacy policies.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated Policy will be posted on this page with a revised “Last Updated” date.

Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of courts located in Maharashtra, India.

Contact Us

For any questions or concerns regarding this Privacy Policy or your personal information, contact:

VitaJiv — Bioreach Pharma Exports Pvt. Ltd. Email: contact@bioreachpharma.com
Website: www.vitajiv.com
Support Hours: Mon – Fri, 11am – 6pm