Legal
All orders are subject to:
Orders are generally processed within 1–3 business days, excluding Sundays, public holidays, and unforeseen operational disruptions.
VitaJiv reserves the right to delay, hold, or cancel any order if:
Accepted payment methods may include:
Orders will only be processed after successful payment confirmation.
Orders may be shipped through trusted third-party logistics providers including:
Courier partner allocation is determined solely by VitaJiv based on serviceability, delivery efficiency, operational feasibility, and location coverage.
We currently ship across selected serviceable locations within India. International shipping availability, if applicable, shall be displayed separately on the website.
Certain remote or restricted areas may not be serviceable. VitaJiv reserves the right to refuse shipment to locations deemed operationally high-risk or non-serviceable.
| Region | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 business days |
| Tier 2 & Tier 3 Cities | 4–8 business days |
| Remote Areas | 5–12 business days |
Delivery timelines are estimates only and are not guaranteed. Actual delivery may vary due to courier delays, weather conditions, natural disasters, political disruptions, strikes, operational constraints, high seasonal order volume, or regulatory restrictions.
VitaJiv shall not be liable for delays caused by third-party logistics providers or force majeure events.
Shipping charges, if applicable, shall be displayed during checkout before payment confirmation.
VitaJiv reserves the right to modify shipping charges, introduce free shipping thresholds, or apply handling or convenience fees without prior notice.
Customers may receive order confirmation notifications, shipment confirmation, and tracking details via SMS, email, or WhatsApp.
Tracking updates are dependent on courier partner systems and may occasionally experience delays.
Customers are solely responsible for providing accurate shipping addresses, correct phone numbers, landmark details, and PIN codes.
VitaJiv shall not be responsible for:
If delivery fails due to customer unavailability, incorrect address, repeated non-response, or refusal to accept delivery, the order may:
Repeated failed deliveries may result in account restrictions.
Customers are advised to inspect packages at the time of delivery. If the outer packaging appears tampered, leaked, damaged, or opened, customers should:
Failure to provide sufficient evidence may result in claim rejection.
Ownership and risk of loss transfer to the customer upon successful delivery confirmation by the courier partner.
VitaJiv shall not be liable for theft after delivery, loss due to unattended delivery acceptance, or delivery accepted by family members, security personnel, reception desks, or neighbors.
Orders containing multiple products may be shipped separately or delivered in multiple packages, depending on warehouse availability and logistics optimization. No additional shipping fee shall apply unless explicitly stated.
VitaJiv shall not be held liable for delays caused by:
Delivery commitments shall automatically extend during such circumstances.
For international orders:
VitaJiv shall not be liable for customs seizures, import restrictions, or regulatory refusals outside India.
To prevent fraudulent transactions, VitaJiv reserves the right to:
Refunds for cancelled prepaid orders due to verification failure shall be processed after internal review.
VitaJiv™'s liability under any shipping or delivery claim shall not exceed the actual amount paid by the customer for the affected order.
Under no circumstances shall VitaJiv be liable for:
VitaJiv reserves the right to update, modify, replace, or suspend this Shipping & Delivery Policy at any time without prior notice. Continued use of our services constitutes acceptance of the revised Policy.
This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of courts located in Maharashtra, India.
For shipping or delivery support, contact: