Refund and Returns Policy

General Policy

Due to the hygienic and personal-consumption nature of nutraceutical and food supplement products, VitaJiv follows a strict quality-controlled return and refund policy to protect customer safety, product integrity, and prevent misuse or fraudulent claims.

We reserve the right to refuse any return, refund, replacement, or cancellation request that does not comply with this Policy.

Eligible Conditions for Return or Replacement

Returns or replacements may only be considered under the following circumstances:

• Product received is physically damaged during transit
• Wrong product delivered
• Product missing from the order
• Product received is expired
• Product packaging is tampered before delivery
• Manufacturing defect verified by our quality team

All claims are subject to verification and approval by VitaJiv.

Non-Returnable & Non-Refundable Products

The following products shall NOT be eligible for return, exchange, or refund:

• Opened or used products
• Products with broken seals
• Products damaged due to misuse, negligence, or improper storage
• Products purchased during special sales, promotional campaigns, clearance sales, or combo offers
• Products returned without original packaging
• Products returned without proof of purchase
• Change of mind purchases
• Taste or personal preference dissatisfaction
• Minor packaging variations not affecting product quality
• Delayed deliveries caused by courier partners, natural disasters, strikes, weather, or force majeure events

For hygiene and safety reasons, food supplement products once opened cannot be resold or restocked.

Mandatory Unboxing Video Requirement

To process claims related to:

• Damaged products
• Leakage
• Missing items
• Wrong products

Customers MUST provide:

• A clear continuous unboxing video starting before opening the package
• Visible shipping label in the video
• Complete product visibility without cuts or edits

Failure to provide a valid unboxing video may result in rejection of the claim. Screenshots or photos alone may not be considered sufficient evidence.

Claim Reporting Timeline

Customers must report issues within:

• 24 hours of delivery for damaged, leaked, wrong, or missing products
• 48 hours for manufacturing defects

Claims reported after the specified timeframe may not be accepted.

Return Approval Process

All return or replacement requests undergo internal verification. VitaJiv reserves the right to:

• Request additional evidence
• Conduct investigation
• Reject suspicious or fraudulent claims
• Limit returns from accounts with excessive return history

Approval or rejection of claims shall be at the sole discretion of VitaJiv.

Refund Policy

Approved Refunds

If a refund request is approved:

• Refunds will be processed to the original payment method
• Processing may take 5–10 business days depending on banking/payment gateway timelines

Cash on Delivery (COD) Orders

For COD orders, refunds may be processed via bank transfer, UPI, or store credit after verification.

Shipping Charges

Shipping fees, COD charges, platform fees, convenience charges, and taxes may be non-refundable unless the error is caused solely by VitaJiv.

Replacement Policy

Where applicable, VitaJiv may offer:

• Product replacement
• Store credit
• Coupon code
• Partial refund

instead of a full refund depending on the nature of the claim.

Cancellation Policy

Website Orders

Orders may be cancelled only before dispatch. Once an order is shipped, cancellation requests may not be accepted.

Amazon & Marketplace Orders

Orders placed through Amazon or third-party marketplaces shall be governed additionally by their respective cancellation and return policies.

Failed Delivery / RTO (Return to Origin)

If an order is returned due to:

• Incorrect address
• Customer unavailable
• Refusal to accept delivery
• Failure to respond to courier

then:

• Re-shipping charges may apply
• Original shipping fees may be deducted from refunds
• COD orders may become ineligible for future COD purchases

Fraud Prevention & Abuse Control

VitaJiv maintains strict anti-fraud systems. We reserve the right to:

• Block suspicious users
• Refuse future orders
• Deny refunds/replacements
• Initiate legal action in cases of fraudulent activity, payment disputes, abuse, false claims, or chargeback misuse

Limitation of Liability

VitaJiv™'s maximum liability under any circumstance shall not exceed the actual amount paid by the customer for the product.

We shall not be liable for:

• Indirect losses
• Emotional distress
• Allergic reactions due to undisclosed sensitivities
• Improper product usage
• Third-party courier delays
• Consequential damages

Customers are advised to consult their healthcare professional before use if pregnant, nursing, taking medication, or managing a medical condition.

Product Results Disclaimer

Results from nutraceutical food supplement products may vary based on:

• Individual nutritional requirements
• Lifestyle
• Usage consistency
• Medical conditions
• Environmental factors

VitaJiv does not guarantee identical results for every individual.

Quality Assurance

All products are quality checked before dispatch. Products are packed securely using protective packaging standards to minimize transit damage.

Customer Support

For return or refund assistance, contact:

Policy Modification Rights

VitaJiv reserves the right to update, modify, suspend, or replace this Policy at any time without prior notice. Customers are advised to review the Policy periodically before placing orders.

Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts located in Maharashtra.